Help

Common problems and questions can usually be answered by consulting the user guide or asking on Discord.

Discord Support

Live support for Mimic is available on Discord. Discord support is offered on a best-effort basis; you may not get an immediate response. If you don't get a response after 15 minutes, it probably means no one is available

Email Support

We also provide support via email. we aim to respond to emails within 5 business day. You can also email our founder if you don't hear back or need urgent help.

Bug Reports and Feature Requests

Please submit bug reports and feature requests to the support email or via private message on Discord.

When submitting a bug report:

  • If the issue is a critical exploit (e.g., an exploit that allows you to crash the service or bypass security measures), please send me an email instead of reporting the issue publicly

  • Include a detailed description of the problem

  • If possible, explain how to reproduce the problem

  • Ensure that you've tried the following before submitting the report

    • Clear your cache and cookies and try again

    • Disable all browser extensions and try again

    • Try a different browser

When submitting a feature request

  • Search the issue tracker to check if it has been requested previously

  • Include a description of the feature and explain why it is useful

  • When relevant, include a mock up (doesn't have to be fancy, just a simple drawing will do)