Common problems and questions can usually be answered by consulting the user guide or asking on Discord.
Live support for Mimic is available on Discord. Discord support is offered on a best-effort basis; you may not get an immediate response. If you don't get a response after 15 minutes, it probably means no one is available
Please submit bug reports and feature requests to the support email or via private message on Discord.
When submitting a bug report:
If the issue is a critical exploit (e.g., an exploit that allows you to crash the service or bypass security measures), please send me an email instead of reporting the issue publicly
Include a detailed description of the problem
If possible, explain how to reproduce the problem
Ensure that you've tried the following before submitting the report
Clear your cache and cookies and try again
Disable all browser extensions and try again
Try a different browser
When submitting a feature request
Search the issue tracker to check if it has been requested previously
Include a description of the feature and explain why it is useful
When relevant, include a mock up (doesn't have to be fancy, just a simple drawing will do)